AnswerBuilders

Terms of Service

Last updated: October 25, 2026

1. Agreement and who we are

These Terms of Service (the "Terms") govern your use of the AnswerBuilders website, app, reports, dashboards, exports and services (together, the "Service"). The Service is provided by Link Builders LLC, doing business as AnswerBuilders ("AnswerBuilders," "we," "us" or "our").

By creating an account, claiming a report, purchasing a plan or program, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you accept these Terms for a company or other organization, you confirm that you have authority to bind it, and "you" means that organization.

2. Business use and eligibility

The Service is built for businesses, agencies and marketing professionals. It is not offered to consumers for personal, family or household use. You must be at least 18 years old and able to form a binding contract to use it.

We may require a company email address on a domain you control, limit the number of accounts per company domain, and decline or close any signup at our discretion.

3. Accounts and workspaces

Each account belongs to a workspace. A business workspace covers one business. An agency workspace can manage several client businesses. The workspace owner is responsible for all activity in the workspace, including activity by any invited viewers or members.

You agree to give us accurate information, keep your sign-in details and magic links private, and tell us promptly at justin@answerbuilders.com if you believe your account has been accessed without permission.

4. What the Service does

AnswerBuilders sends buyer-style questions about your business category to third-party AI engines and search features, such as ChatGPT, Gemini, Google AI Overviews and AI Mode, Perplexity, Claude and Grok. We record which businesses those answers name and which web pages they cite. We then turn the cited pages into a list of outreach targets, track their status over time, and, if you buy an outreach program, contact those sites for you.

Features, engines, report sizes and plan limits may change as AI providers change their products. We will not materially reduce a paid feature during a period you have already paid for without notice.

5. AI results are not guaranteed

AI answers change often, differ by user, location and time, and can be incomplete or wrong. Our reports show what the engines returned when we asked, on the date shown. They are not a measure of how every person sees AI answers, and they are not legal, financial or professional advice.

We do not control any AI engine, search engine or third-party website. We do not guarantee that any AI engine will mention, recommend or rank your business, that any site will respond to outreach or list your business, or that any placement will stay live or keep being cited.

Automatic statuses such as "Live on page" and "Showing in AI" are based on automated page checks and later reports. Some sites block automated checks, so a status may lag or need manual confirmation.

6. Free trial and credits

New workspaces may receive free trial credits. Trial credits are granted once per business and per normalized email address. We may limit, suspend or reverse trial credits if we believe someone is creating extra accounts or otherwise evading trial or usage limits.

AI engine checks use credits. Different engines may use different numbers of credits per check, as shown in the app. Credits have no cash value, cannot be transferred or resold, and are pooled at the workspace level. Each grant of credits expires 12 months after it is granted. Credits used for a report are not returned if you stop or delete that report, except where a check fails on our side.

Re-checking tracked pages does not use credits. Each plan includes a maximum number of tracked targets, shown in the app.

7. Plans, billing and renewal

Paid plans are billed in advance through our payment processor, Stripe. Monthly plans renew automatically each month at the then-current price, using your saved payment method, until you cancel. Each renewal adds that plan's monthly credits to your workspace. One-time credit packs are charged once and do not renew.

You can cancel a monthly plan at any time in your billing settings. Cancellation takes effect at the end of the current paid month, and you keep access and unused credits until they expire. We will give you at least 30 days' notice by email before a price increase applies to your plan.

If a payment fails, we and Stripe may retry the charge and update your card details through card network services. If payment is still not received, we may pause reports or downgrade your workspace.

Prices exclude taxes unless stated. You are responsible for applicable sales, use, value-added and similar taxes, which we may collect where required.

Refunds. Fees are non-refundable, and used credits are never refunded, except where the law requires otherwise or we decide to issue a refund. If you are charged in error, contact us within 30 days and we will fix it. If you dispute a charge with your bank instead of contacting us, we may suspend the account while the dispute is open and remove credits granted by that payment.

8. AI Citation Outreach Program

The AI Citation Outreach Program (the "Program") is a done-for-you service where we contact the websites on your target list and ask them to add or mention your business.

Price and term. The Program costs the monthly price shown when you start it (currently $500 per month), billed monthly in advance. It has a 6-month minimum commitment that starts on the date we activate it. Your weekly AI visibility report is included while the Program is active.

Cancellation. You may ask to cancel at any time by emailing us or using the app. If you ask during the first 6 months, cancellation takes effect at the end of month 6, and the remaining monthly fees for that period are still due. After month 6, cancellation takes effect at the end of the current paid month. We may end a Program early with written notice if you breach these Terms, if outreach for your business would be unlawful or harmful to our sending reputation, or for any other reason, in which case we will refund any fees paid for months we will not serve.

What we commit to. Within 60 days of activation, we will contact every website on your Program list, except sites with a conflict of interest and sites that have asked not to be contacted. Your Program list is the top pages on your target list by priority, up to 400 pages. After the first 60 days, we follow up, answer replies, negotiate and confirm placements. We commit to the outreach work, not to any result: we do not guarantee replies, listings, links, AI mentions or any change in rankings.

Conflicts of interest. We do not contact pages that belong to your competitors or that sell the same service, and we may decline other pages we judge to be a conflict. These appear in your dashboard as "Not pursuing." We may also work on the same page for more than one customer.

Your authorization. You authorize us to contact website owners, editors and staff on your behalf, to describe your business accurately using information you give us or that is on your website, and to request listings, mentions and links. Pitch emails are sent as "Justin Davis with AnswerBuilders" and name your business as the business we represent. We send from our own outreach domains and inboxes, honor every unsubscribe and do-not-contact request, and keep a suppression list that applies to all customers. You confirm that the business information you give us is true and that you have the right to let us promote it.

Placement fees. Some sites charge to list a business. Those fees are not included in the Program price. When a site asks for a fee, we will send you the amount, what it buys and a link to the page, and ask you to approve or decline. We will not agree to any fee without your approval. Approved fees are invoiced to you separately and are due on receipt. Fees paid to third-party sites are not refundable by us, even if the site later removes the listing. Paid placements will be labeled as each site and applicable law require.

Contacts. Contact details we find or use for outreach are our confidential business records. They are not shared with you, during or after the Program.

Welcome call. After activation, you may book a free 15-minute call to confirm your competitors and preferences.

9. Agencies

If you use an agency workspace, you are our customer for every client business you add, and you are responsible for fees, credits and Program charges for all of them.

Before adding a client or starting a Program for one, you must have that client's permission to research its business, share its information with us, and have us contact websites on its behalf. You are responsible for your own agreements, pricing and invoices with your clients.

Wholesale Program pricing is available only to agencies we approve in writing. Until then, agencies pay the standard price. We may change or withdraw wholesale pricing for future Program terms with 30 days' notice.

If you invite a client to a client portal, that client sees only its own business in a simplified view under your agency name. You are responsible for who you invite. Fee approval requests for your clients' Programs go to you, not to your clients.

10. Prospect reports and claim links

We may prepare an AI visibility report about a business before it has an account, using public information about that business and the answers AI engines return. If you receive a claim link, you may use it once, before it expires, to sign in and take ownership of that report. Please claim a report only for a business you own or are authorized to represent. We may reassign or remove a claimed report if we learn the claimant was not authorized.

Share links let anyone who has the link view a report. Share links only with people you trust, and revoke them in the app when you no longer want them used.

11. Your content and data

"Your Content" means the websites, business details, competitors, questions, notes, contacts you enter and other material you submit. You keep ownership of Your Content. You give us a worldwide, non-exclusive license to host, copy, process and transmit it, including to AI providers, only as needed to run, secure and improve the Service and to perform outreach you request.

You may download your reports and target lists and use them for your own business, or for your clients if you are an agency. The AI answers in a report come from third-party engines; we do not claim ownership of them, and your use of them is subject to the law and to those providers' terms.

We may use aggregated, de-identified data, such as which types of sites AI engines cite across an industry, to improve the Service and publish research, as long as it does not identify you or your clients.

12. Acceptable use

You agree not to:

13. Third-party services

The Service relies on third parties, including AI engine providers, hosting, email delivery, contact-lookup and payment services. Their availability and output are outside our control. Links to third-party websites are provided for convenience, and we are not responsible for their content.

14. Our intellectual property and feedback

We own the Service, including its software, design, scoring methods, the AnswerBuilders name and logo, and all improvements. These Terms do not transfer any of those rights to you. If you send us ideas or feedback, we may use them freely without paying you.

15. Disclaimers

THE SERVICE, REPORTS AND OUTREACH ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR PRODUCE ANY PARTICULAR RESULT.

16. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, RANKINGS, TRAFFIC, GOODWILL OR DATA, EVEN IF ADVISED THAT THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM, OR $100 IF YOU HAVE NOT PAID US. These limits do not apply to your payment obligations, your indemnity duties, or liability that cannot be limited by law.

17. Indemnity

You will defend and indemnify AnswerBuilders, Link Builders LLC and their owners, staff and contractors against third-party claims, losses and reasonable legal fees that arise from Your Content, your breach of these Terms or the law, or outreach performed at your request using information you provided, including any claim by an agency's client.

18. Suspension and termination

You may stop using the Service at any time, subject to the payment terms in Sections 7 and 8. We may suspend or close your account, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure for us or others, or if we stop offering the Service. If we close your account without cause, we will refund prepaid fees for any period we will not serve.

After termination, your right to use the Service ends. We may delete your data as described in our Privacy Policy. Sections 5, 7 (amounts owed), 8 (Contacts and Placement fees), 11 through 17, 19 and 20 survive termination.

19. Governing law and disputes

These Terms are governed by the laws of the U.S. state in which Link Builders LLC is organized, without regard to conflict-of-law rules. Before filing any claim, each party agrees to try to resolve the dispute informally for 30 days after written notice. Any claim must then be brought only in the state or federal courts located in that state, and each party consents to their jurisdiction.

Each party waives any right to a jury trial, and all claims must be brought individually, not as a plaintiff or class member in any class or representative action. Either party may seek an injunction in any court to protect its intellectual property or confidential information.

20. Changes and general terms

We may update these Terms. If a change is material, we will notify you by email or in the app at least 15 days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms. Changes do not affect a Program's price or minimum term already in progress.

These Terms, the Privacy Policy and any order or invoice you accept are the entire agreement between us about the Service. If a provision is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control, such as outages at AI providers. Notices to you go to your account email; notices to us go to the email below.

21. Contact

Link Builders LLC, doing business as AnswerBuilders
justin@answerbuilders.com